Delivery & Returns

DELIVERY INFORMATION

FREE COLLECTION FROM STORE

You can collect any orders for no charge from one of our two galleries in Beaumaris.

Just click COLLECTION ONLY when selecting delivery method. Please note this is only available for customers who are willing to collect their order in person.

We will contact you when the item is in stock and ready to be collected.

DELIVERIES

We aim to send orders out as quickly as possible, but delivery could take 5-7 working days. If you require an item sooner than this, please contact us directly to check if this possible. 

We will let you know if there will be a delay, offering either to keep the goods on back order or refund you. Small and light goods will be sent out with Royal Mail. Larger items are sent via APC and will require a signature.

 
SHIPPING
MAINLAND UK
BASKET TOTAL PRICE DELIVERY METHOD
£5.00 or under  £1.95 Royal Mail
£5.01 - £29.99  £2.95 Royal Mail
£30.00 - £50.00 £4.95 Royal Mail
£50.01 - £249.99 £8.95 APC Couriers
£250.00 or over FREE APC Couriers

 

EUROPE & REST OF WORLD

Unfortunately we currently don't send items outside of UK.

WEB RETURNS

We hope you will love your purchase, however if you would like to return any item please notify us within 30 days.

We will be happy to exchange or refund your purchase providing that it is unused and is in the same condition as when you bought it. Unfortunately postage and packaging costs are non refundable.

We cannot be held responsible for returned goods being lost in the post. If returning a product please retain proof of posting, you can ask for a free certificate of postage at the Post Office. We recommend you use a tracked service where possible.

Returns address:-
Janet Bell Home, 11 Church Street, Beaumaris, Anglesey, LL58 8AB. 

Please include a note with your order number and contact details

DAMAGED OR FAULTY GOODS

In the event of the goods arriving damaged or being faulty we will cover costs of return postage and either refund or exchange the goods. In the case where the products are one off items, we cannot guarantee an exact replacement. In this instance we will offer a similar product or contact the designer to see if there is .

We are very nice here so will try to do our absolute best to keep you happy, please don't hesitate to call us about anything on 01248 811050 between 10am and 5pm.